SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING
Some of the items are hand-made by little old me!
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Yup, you read that right… I am a team of just one, so please be patient whilst I work through your orders.
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UK delivery is £2.95 and takes 3-5 working days once I have posted your order. The items are sent VIA Royal Mail. If you are not home for delivery, they will usually take it to your nearest depot for collection or redelivery.
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WORLDWIDE EXPRESS SHIPPING is £12.95 and sent via Royal Mail International Tracked
Please note that dependant on the country we are sending to you may be required to pay customs or duty prior to receiving your order.
If you require a different shipping method, please contact us BEFORE you order, to discuss the best way for us to get your order to you.
Disclaimer: Irregular Sunflower is not responsible for items lost or delayed by couriers or postal companies, where the correct postage has been applied by Irregular Sunflower. If an item is marked as “delivered” and/or “signed for” by the postal company then Irregular Sunflower has no further responsibility for the items, and no claim can be raised. If you are unsure of the reliability of your local postal service, and would prefer an alternative postage option, you must email us BEFORE placing your order, so that we can offer you alternatives, at the customer’s cost.
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RING SIZE
Irregular Sunflower uses the standard British Ring Sizing Scale- alphabetical.
If you don’t know your ring size the best way to get an accurate size is usually by visiting a jeweller and getting them to size your finger.
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RETURN & EXCHANGE POLICY
Each item is photographed thoroughly by Irregular Sunflower once it has been completed and before it is packaged and sent. If an item arrives damaged, please contact me to discuss. Resin items are water sensitive. Please do not submerge them in water (showers, bath, swimming etc.). Water will yellow your resin pieces. Please refrain from using chemicals such as soaps and perfumes on your resin jewellery as this will dull and yellow the resin. Please do not keep them in direct sunlight when they are not being worn.
Sterling Silver sometimes oxidizes with certain skin types. If this happens, a silver polishing cloth will return your pieces to their beautiful shine!
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I offer a 14 day return on damaged items that are not caused by misuse.
Please be advised, I cannot accept returns on earrings due to hygiene reasons.